PRIVACY POLICY

Effective Date: September 2026

At Ambica Machine Tools, we respect your privacy and are committed to protecting the personal information that you share with us through our website, enquiry forms, email, telephone, and other communication channels.

This Privacy Policy explains what information we may collect, how we use and protect that information, when it may be shared, and the choices and rights available to you when you visit or interact with www.ambicamachinetools.com.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

1. Information We Collect

When you contact Ambica Machine Tools or interact with our website, we may collect information that you voluntarily provide to us, including:

• Full name
• Company or organization name
• Email address
• Telephone or mobile number
• Business or correspondence address
• Product or equipment requirements
• Technical specifications and project requirements
• Enquiry details and messages
• Information relating to quotations, purchase orders, or business requirements
• Information provided for customer support or after-sales service
• Any other information that you voluntarily choose to provide

Automatically Collected Information

When you visit our website, certain limited technical information may be collected automatically, depending on the website configuration and technologies used. This may include:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited
• Date and time of visits
• Referring website or source
• General website usage information

This information may be used for website security, troubleshooting, performance monitoring, analytics, and improving our website and services.

2. How We Use Your Information

Ambica Machine Tools may use the information collected for legitimate business and operational purposes, including:

• Responding to product enquiries and requests for quotations
• Providing information about our industrial pumps, valves, testing equipment, and related products and services
• Understanding your technical, commercial, and business requirements
• Preparing quotations, proposals, and other business documents
• Processing and managing orders and business transactions
• Providing technical assistance and after-sales support
• Communicating with you regarding enquiries, quotations, products, orders, deliveries, services, or support
• Improving our products, services, website, and customer experience
• Maintaining website security and preventing unauthorized or fraudulent activities
• Maintaining appropriate business and communication records
• Managing our relationship with customers, suppliers, and business contacts
• Complying with applicable laws, regulations, and legal obligations

We will generally use personal information for purposes reasonably connected with our business activities and your interaction with Ambica Machine Tools.

3. Protection and Security of Your Information

Ambica Machine Tools takes reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

We take appropriate precautions considering the nature of the information and the manner in which it is processed.

However, no method of electronic transmission, communication, or storage over the Internet can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security of information transmitted to or stored by us.

4. Sharing and Disclosure of Information

Ambica Machine Tools does not sell, rent, or trade your personal information to third parties for their own independent marketing purposes.

We may disclose or share relevant information with trusted third parties where reasonably necessary to operate our business, provide products or services, or comply with legal requirements.

These parties may include:

• Website hosting and service providers
• IT and technical service providers
• Website analytics or security service providers
• Logistics, courier, and delivery partners
• Business or service partners involved in fulfilling your requirements
• Professional advisers, consultants, or auditors where reasonably required
• Banks, payment service providers, or financial institutions where applicable
• Government authorities, regulatory bodies, courts, or law-enforcement authorities where required or permitted by applicable law

Where information is shared with service providers, we seek to limit the information provided to what is reasonably necessary for the relevant purpose.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, analyze website traffic, maintain website security, and improve the overall user experience.

Cookies are small data files that may be stored on your device through your web browser.

You may be able to disable, restrict, or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality, availability, or performance of some portions of our website.

Where required by applicable law, we may provide additional information or controls regarding the use of cookies and similar technologies.

6. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, social media platforms, or other external services for your convenience or reference.

These third-party websites and services operate independently from Ambica Machine Tools and may have their own privacy policies, terms of use, security practices, and data-processing procedures.

Ambica Machine Tools is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We recommend that you review the applicable privacy policy and terms of use of any third-party website before providing personal information.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary for:

• Responding to enquiries
• Preparing quotations and proposals
• Providing products and services
• Processing and maintaining business transactions
• Maintaining customer, supplier, and business records
• Providing technical and after-sales support
• Meeting legal, accounting, tax, or regulatory requirements
• Resolving disputes
• Enforcing contractual or other legal rights

When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal, regulatory, accounting, and legitimate business requirements.

8. Your Privacy Rights

Depending on applicable law and the circumstances of the processing, you may have certain rights regarding your personal information.

These may include the right to:

• Request information about personal data we may hold about you
• Request correction of inaccurate or incomplete information
• Request clarification regarding how your personal information is being used
• Raise a concern regarding the handling of your personal information
• Request deletion of personal information where permitted by applicable law
• Withdraw consent where processing is based on consent, where applicable

Certain legal, contractual, or legitimate business requirements may limit these rights in particular circumstances.

To exercise an applicable privacy right or raise a privacy-related concern, please contact us using the contact details provided in Section 11.

9. Children's Privacy

Our website and services are primarily intended for businesses, organizations, professionals, and individuals seeking industrial products and services.

Our website is not specifically directed toward children, and we do not knowingly collect personal information from children for marketing or other purposes.

If you believe that a child has provided personal information to Ambica Machine Tools, please contact us. We will review the matter and take appropriate action where required by applicable law.

10. Changes to This Privacy Policy

Ambica Machine Tools may update or modify this Privacy Policy from time to time to reflect changes in:

• Our business practices
• Website functionality
• Technology and security practices
• Products and services
• Applicable legal or regulatory requirements

Any updated version of this Privacy Policy will be published on this page together with a revised Effective Date.

We encourage visitors to periodically review this page to remain informed about how we handle personal information.

11. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us: